Version 2026-10-21.1 · Current policy in English
If we get your photo wrong
Contact post@bilforalle.no if the delivered file does not match the specifications purchased, cannot be downloaded due to our service, or has another defect attributable to us. Include your order reference and describe the problem. If an authority rejected it, include the reason they gave, with unrelated personal details removed. Do not send passport scans or card details.
How we put it right
We investigate and, where appropriate, provide a corrected file or restore delivery at no extra charge. If a correction is impossible, fails, is not provided within a reasonable time without significant inconvenience, or another legal remedy applies, you may be entitled to a price reduction or refund. We also investigate duplicate charges and payments for orders we did not deliver. An authority’s rejection does not automatically establish a defect, but we assess the stated reason against what you purchased.
Expert review delivery problems
If we cannot provide the purchased expert review, we refund the review add-on. If the review is late or the delivered result is defective, contact us with your order reference so we can put it right and assess any refund or other remedy. Asking you for a better source photo is part of the review service; it does not mean that prohibited edits or reconstruction of missing facial detail will be performed. Your statutory rights remain unchanged.
Change of mind
We do not offer discretionary change-of-mind refunds for correctly supplied digital files after valid immediate delivery. Choosing the wrong document or changing your plans does not itself qualify for a goodwill refund. This does not remove any applicable statutory withdrawal right or your rights concerning defective, misdescribed or undelivered content.
Your legal rights remain
A blanket “no refunds” rule does not apply. Where the legal conditions for losing the withdrawal right have not been met, you retain any applicable withdrawal right. Contact us with a clear withdrawal request and your order reference. There is no extra seven- or fourteen-day complaint deadline imposed by this policy. Notify us promptly when you discover a problem; statutory deadlines and remedies apply. Approved refunds return to the original payment method unless another lawful arrangement is agreed.